Shipping Policy

We deliver to most pincodes across India through our courier partners. If your pincode is not serviceable, we will contact you and, if needed, cancel the order with a full refund.

• Free shipping on all orders that include a 500g, 1 KG or other larger pack.
• Orders containing only 250g packs have a flat shipping charge of ₹50, for both prepaid and Cash on Delivery orders.

The exact shipping charge is always shown at checkout before you pay.

• Orders are usually packed and dispatched within 1–2 business days.
• Delivery typically takes 5–7 business days after dispatch, depending on your location. Remote areas may take a little longer.
• Orders are not dispatched on Sundays and public holidays.

Delivery times are estimates. Delays can occasionally happen due to weather, courier issues or other events outside our control.

You'll receive an order confirmation by email. You can check your order status any time on our Track Order page using your Order ID and phone number.

Cash on Delivery is available on most pincodes. Please keep the exact amount ready at the time of delivery. Prepaid orders on 500g and 1 KG packs get an extra discount — see checkout for the current offer.

• Please make sure your address, pincode and phone number are correct. We are not responsible for delays caused by incorrect details.
• The courier will usually attempt delivery more than once. If the package cannot be delivered, it is returned to us and handled as described in our Cancellation Policy.
• If the outer box looks damaged or tampered with at delivery, please photograph it and contact us within 48 hours — see our Return & Refund Policy.

Questions about your delivery? Email shreegangaassamtea@gmail.com or WhatsApp +91 7017297635.