Shree Ganga Assam Tea ("we", "us", "our") respects your privacy. This policy explains what personal information we collect when you use our website or place an order, how we use it, and the choices you have.
1. Information we collect
Information you give us
- Order details: your name, phone number, email address, delivery address, landmark, city, state and pincode.
- Messages you send us, reviews you post, and your email address if you subscribe to our newsletter.
Payment information
Online payments are processed securely by Razorpay. We never see or store your card number, UPI PIN or netbanking password. We only receive a payment ID and payment status from Razorpay.
Information collected automatically
- Pages you visit, time spent on the site, the website that referred you, and basic device and browser information.
- Your IP address and cookie identifiers (see "Cookies" below).
2. How we use your information
- To process, ship and deliver your orders, and to handle returns, refunds and cancellations.
- To send order confirmations and delivery updates by email, SMS, WhatsApp or phone.
- To answer your questions and provide customer support.
- To send offers and tea tips, only if you subscribed. You can unsubscribe at any time.
- To understand how the website is used, measure our advertising, and improve our products and service.
- To prevent fraud and meet our legal, tax and accounting obligations.
3. Who we share it with
We do not sell your personal information. We share it only with service providers who help us run our store:
- Payment processing: Razorpay.
- Delivery: our courier partners (such as Shadowfax), who receive your name, phone number and address to deliver your order.
- Hosting, database and email: the providers that host our website, store order data and send our emails.
- Analytics and advertising: Google Analytics and Meta (Facebook/Instagram). For ad measurement, Meta may receive your email address and phone number in a hashed (scrambled) form along with purchase events.
- Authorities: when required by law, or to protect our rights and prevent fraud.
5. How long we keep your data
We keep order records for as long as needed to fulfil your order and to meet legal, tax and accounting requirements. Newsletter data is kept until you unsubscribe. Analytics data is kept in aggregated or limited form.
6. How we protect your data
Our website uses HTTPS encryption, and access to order data is restricted to authorised staff. No method of transmission or storage is 100% secure, but we take reasonable steps to protect your information.
7. Your rights
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023, you can ask us to:
- Tell you what personal data we hold about you.
- Correct or update inaccurate data.
- Delete your data, where we are not required to keep it by law.
- Stop sending you marketing messages.
To make a request, email shreegangaassamtea@gmail.com from the email address linked to your order. We will respond within 30 days.
8. Children
Our website is not meant for children under 18, and we do not knowingly collect their personal information.
9. Changes to this policy
We may update this policy from time to time. The "Last updated" date at the top shows when it was last changed.
10. Grievance Officer & contact
For any privacy questions or complaints, contact our Grievance Officer:
Shree Ganga Assam Tea
House No 7, Raja Garden, Gali Number 3, Shivpuri Colony, Jagjeetpur, Jamalpur Kalan, Missarpur Mustakam, Haridwar – 249408, Uttarakhand, India
Email: shreegangaassamtea@gmail.com
Phone: +91 7017297635
