Return & Refund Policy

You can request a replacement or refund if:

• The pack arrived damaged, torn, leaking or tampered with.
• You received the wrong product or wrong pack size.
• An item from your order is missing.
• The product is past its expiry date on delivery.

For hygiene and food-safety reasons, we cannot accept returns for:

• Packs that have been opened or used, unless the issue is a quality defect reported within the time limit below.
• Change of mind, or taste preference.
• Issues reported more than 48 hours after delivery.
• Free gift items (such as the free 250g pack), which have no cash value.

1. Contact us within 48 hours of delivery on WhatsApp or phone at +91 7017297635, or email shreegangaassamtea@gmail.com.
2. Share your Order ID and clear photos of the product, the pack and the outer box. An unboxing video helps us resolve your request faster.
3. Our team will review your request and reply within 1–2 business days.

If a pickup is needed, we will arrange it at no cost to you. Please keep the product and its original packaging until your request is resolved.

Once your request is approved, we will send a free replacement of the same product. If a replacement isn't possible (for example, if the item is out of stock), we will issue a full refund for the affected item.

• Prepaid orders (UPI, cards, netbanking): refunded to the original payment method within 5–7 business days after approval. Your bank may take a few extra days to show the credit.
• Cash on Delivery orders: refunded by UPI or bank transfer to an account you share with us, within 5–7 business days after approval.

Refunds are for the amount you actually paid for the item, after any discounts (including the prepaid discount). Shipping charges are refunded only if the entire order was damaged, wrong or missing.

Need to cancel an order instead? See our Cancellation Policy. For anything else, reach us at shreegangaassamtea@gmail.com or +91 7017297635 (Mon–Sat, 9am – 6pm).